Shipping policy
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Shipping Policy
Last Updated: April 1, 2026
This Shipping Policy explains Hunan Hancai Ceramics Co., Ltd.'s shipping methods, delivery times, costs, and related policies. By purchasing our products, you agree to this policy.
1. Shipping Coverage
1.1 Domestic Shipping (China)
- Coverage: All provinces, autonomous regions, and municipalities (excluding remote areas)
- Remote Areas: Additional shipping fees for Xinjiang, Tibet, Qinghai, Inner Mongolia, etc.
- Shipping Methods: SF Express, Debon Logistics (large items), ZTO Express
1.2 International Shipping
- Serviced Countries: 50+ countries worldwide (see 1.3 for list)
- Major Regions: North America, Europe, Southeast Asia, Middle East, Oceania
- Logistics Partners: DHL, FedEx, UPS, SF Express International
1.3 Shippable Countries
| Region | Countries/Regions |
|---|---|
| North America | United States, Canada |
| Europe | UK, France, Germany, Italy, Spain, Netherlands, Belgium, Switzerland, Austria, Denmark, Norway, Sweden, Finland |
| Asia | Japan, South Korea, Singapore, Malaysia, Thailand, Vietnam, Philippines, Indonesia, India, UAE, Saudi Arabia, Qatar, Kuwait |
| Oceania | Australia, New Zealand |
2. Delivery Times
2.1 Order Processing Time
- In-Stock Items: Shipped within 1-2 business days after order
- Customized Items: 10-15 business days production + shipping after design confirmation
- Large/Bulk Items: 3-5 business days preparation + shipping
2.2 Domestic Delivery Times
- SF Express: 1-3 business days
- Debon Logistics: 3-5 business days (large items)
- Remote Areas: 5-7 business days
2.3 International Delivery Times
| Destination | Standard Express | Express Service |
|---|---|---|
| USA/Canada | 5-8 business days | 3-5 days |
| Europe | 7-10 business days | 5-7 days |
| Japan/Korea/Singapore | 3-5 business days | 2-3 days |
| Southeast Asia | 5-7 business days | 3-5 days |
3. Shipping Costs
3.1 Domestic Shipping Fees
- Free Shipping: Orders over ¥500 ship free (remote areas excluded)
- Standard Shipping: ¥15-30 (based on weight and region)
- Large Items: ¥50-200 (based on volume and weight)
3.2 International Shipping Fees
International shipping fees are calculated based on actual weight and volumetric weight. The system will display the fee at checkout.
Reference Fees (USD):
| Weight Range | USA/Canada | Europe | Asia |
|---|---|---|---|
| 0-0.5 kg | $25-35 | $30-40 | $20-30 |
| 0.5-1 kg | $35-50 | $40-55 | $30-40 |
| 1-2 kg | $50-70 | $55-75 | $40-55 |
| 2-5 kg | $70-100 | $75-110 | $55-80 |
4. Customs and Duties
4.1 Duties Explanation
- Import Duties: International orders may require payment of destination country duties
- Tax Rates: Rates vary by country; please check with local customs in advance
- Cost Responsibility: Typically borne by the customer (unless otherwise agreed)
5. Shipping Issues
5.1 Shipping Delays
- Minor Delays: 1-3 day delays are normal; please wait patiently
- Significant Delays: If not received 7 days after estimated time, contact us for inquiry
5.2 Shipping Damage
- Before Receipt: If packaging is damaged or goods are damaged upon receipt, refuse delivery and contact us immediately with photos
- After Receipt: If damage found within 48 hours, provide photos and we will resend or refund
Contact Us
Hunan Hancai Ceramics Co., Ltd.
Phone: +86 137 6235 7863 (Joey)
Email: hancaiceramics2026@gmail.com
WhatsApp: +86 137 6235 7863
If you have any questions about our shipping policy or need to check order status, please contact us through the above methods. We commit to responding within 24 hours.