Terms of Service

Last Updated: April 1, 2026

1. Acceptance of Terms

By accessing or using the website https://hancaiceramics.com (hereinafter referred to as the "Website"), you acknowledge and agree that:

• You have read, understood, and agree to be bound by these Terms of Service
• You have the legal capacity to enter into a binding contract
• You are at least 18 years old (or the legal age of majority in your jurisdiction)
• If purchasing on behalf of a company, you are authorized to represent that company

2. Website Use

2.1 Use License

We grant you a limited, non-exclusive, non-transferable license to:

• Browse and view website content
• Purchase products and services
• Download materials for personal use only (non-commercial)

2.2 Use Restrictions

You may not:

• Copy: Reproduce website content (text, images, videos) without permission
• Commercial Use: Use website content for commercial purposes
• Reverse Engineer: Decompile or reverse engineer website code
• Attack: Attempt to hack, damage, or interfere with website operation

3. Product Information

3.1 Product Descriptions

We strive to provide accurate product information, but:

• Size Variations: Handmade ceramic products may have ±5% size variations
• Color Variations: Due to displays and lighting, colors may differ slightly from actual products
• Texture Variations: Glaze texture and pattern placement may have slight variations

4. Orders and Payments

4.1 Order Confirmation

• Order Creation: Confirmation email sent after successful order placement
• Contract Formation: Sales contract is formed upon order confirmation
• Order Modification: Orders can be modified before shipping (cancel, change address, add items)
• Order Cancellation: Unshipped orders can be cancelled anytime; shipped orders follow Refund Policy

4.2 Payment Methods

We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, UnionPay
• Online Payments: PayPal, Alipay, WeChat Pay
• Bank Transfers: Bank transfers available for large orders
• B2B Payments: Monthly billing, credit terms available (subject to qualification)

5. Customization Services

5.1 Customization Process

• Requirement Communication: Submit customization requirements; we provide preliminary proposal and quote
• Design Confirmation: Confirm design draft before production begins
• Sample Confirmation: Production sample sent; confirm before mass production
• Acceptance Standards: Based on confirmed design draft and sample

5.2 Customization Fees

• Design Fee: Charged based on design complexity (¥500-5000)
• Mold Fee: Charged for new molds (¥1000-5000)
• Sample Fee: First order free; subsequent orders charged at actual cost
• Minimum Order Quantity (MOQ): 100 pieces for customized products

6. Prohibited Conduct

You may not engage in the following activities:

• Fraudulent Orders: Placing orders with false information, malicious returns
• Price Arbitrage: Purchasing for resale arbitrage (wholesale excluded)
• Malicious Complaints: Unreasonable complaints, malicious negative reviews
• System Attacks: Using technical means to interfere with website operation

7. Dispute Resolution

7.1 Priority on Negotiation

• Amicable Negotiation: Priority on resolving disputes through amicable negotiation
• Customer Service Contact: Contact our customer service team via email or WhatsApp
• Response Time: We commit to responding within 24 hours

7.2 Applicable Law and Jurisdiction

• Governing Law: These Terms are governed by the laws of the People's Republic of China
• Dispute Resolution: Disclaims submitted to the People's Court of Liling City, Hunan Province
• International Orders: International orders apply international commercial practices and the United Nations Convention on Contracts for the International Sale of Goods

Hunan Hancai Ceramics Co., Ltd. © 2026 All Rights Reserved