Privacy policy
Privacy Policy
Last Updated: April 1, 2026
This Privacy Policy explains how Hunan Hancai Ceramics Co., Ltd. (hereinafter referred to as "we," "Hancai Ceramics") collects, uses, stores, and protects your personal information. By using our website and purchasing our products, you agree to this policy.
1. Information Collection
1.1 What Information We Collect
- Contact Information: Name, email address, phone number, shipping address, billing address
- Order Information: Order history, product selections, payment information (processed securely through third-party payment gateways)
- Account Information: Username, password (encrypted storage), preferences (if you create an account)
- Technical Information: IP address, browser type, device information, access time, page browsing history
- B2B Customization Information: Company name, industry type, customization requirements, product specifications, design preferences
2. Information Usage
We use collected information for:
- Order Processing: Confirming orders, arranging production, shipping products, sending order status updates
- Customer Service: Responding to inquiries, processing refunds and returns, providing after-sales support
- B2B Services: Evaluating customization requirements, providing quotes, arranging sample delivery, following up on cooperation
- Marketing Communications: Sending product updates, promotional activities, industry news (you can unsubscribe at any time)
3. Information Sharing
We do not sell your personal information.
We share necessary information with the following third parties:
- Logistics Service Providers: Name, address, phone number (for delivery)
- Payment Platforms: Shopify Payments, PayPal (for payment processing)
- Production Partners: Only sharing specification information needed for production (if outsourcing)
- Legal Requirements: When required by law or to protect rights, information may be disclosed to law enforcement
4. Cookies and Tracking Technologies
4.1 Use of Cookies
- Essential Cookies: Required for normal website operation (shopping cart, checkout process)
- Performance Cookies: Website performance analysis, user experience optimization
- Functional Cookies: Remembering your preferences (language, currency)
- Marketing Cookies: Displaying personalized ads (can be disabled)
4.2 Third-Party Analytics Tools
We use the following tools:
- Google Analytics: Website traffic analysis
- Facebook Pixel: Ad performance tracking
5. Your Rights
Under applicable privacy laws, you have the right to:
- Access: Request a copy of personal information we hold about you
- Correct: Request correction of inaccurate or incomplete information
- Delete: Request deletion of your personal information (within legal limits)
- Limit Processing: Restrict our processing of your information
- Data Portability: Request your data in a structured format
- Object: Object to certain processing activities (such as marketing)
- Withdraw Consent: Withdraw consent for cookies and marketing at any time
6. Children's Privacy
Our services are intended for adults aged 18 and above. We do not intentionally collect personal information from children under 18. If we discover we have collected such information, we will delete it immediately.
7. International Data Transfers
Since we serve global customers, your information may be transferred outside China (to countries where our servers are located). We ensure all international transfers comply with applicable data protection laws and implement appropriate security measures.
Contact Us
Hunan Hancai Ceramics Co., Ltd.
Address: Floor 2, Building 5, Phase I & II Standardized Factory Buildings, Innovation and Entrepreneurship Park, Economic Development Zone, Liling City, Zhuzhou City, Hunan Province, China
Unified Social Credit Code: 914302810791642691
Phone: +86 137 6235 7863 (Joey)
Email: hancaiceramics2026@gmail.com
WhatsApp: +86 137 6235 7863
Website: https://hancaiceramics.com
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us through the above methods.